Practice Management

Everyday challenges

Everyday challenges

Issue 1 - May
The C-factor: vet skills in communication

Authors: Cindy Adams, Antje Blaettner, Miguel Ángel Díaz, Iván López Vásquez

This chapter will cover some difficult situations that a vet practitioner can face. With the influence of “Dr. Google”, pet owners have more and more objections: they challenge what the vet says and does… this can lead to conflicted situations. Finally, many veterinarians are uncomfortable talking about money. Suggestions for how to talk about money are proposed in this section of the Focus.

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