Why invest in communication (part 2)
Working as a vet practitioner clearly put us at risk of “compassion fatigue”, a very tricky and devastating disease...
DVM
Dr. Blättner studied in Berlin and Munich and after graduating in 1988 she set up and ran her own small animal practice. She then completed a post-graduate course on training and coaching at the University of Linz, Austria before founding Vetkom, an international company dedicated to educating veterinarians and veterinary technicians on practice management, client communication, marketing and other related topics through lectures, seminars and in-house training. As well as editing two veterinary journals she works alongside Royal Canin training veterinarians in more than 20 different countries.
Browse between the articles contributions from this author below.
Working as a vet practitioner clearly put us at risk of “compassion fatigue”, a very tricky and devastating disease...
We are convinced that good communication with the pet owners and with the staff...
Let’s quickly remind ourselves of the science behind communication...
The communication skills that follow are essential for the development of a collaborative veterinarian-client partnership, staff member-client partnership...
Asking owners open-ended questions, especially at the beginning of a consultation...
As well as listening it is important to actively encourage the client to continue telling their story...
Vet practitioners frequently concentrate on the pet and forget about the owner…
This section provides some specific examples of different types of questions...
This last section focuses on the importance of teaching...
This chapter will cover some difficult situations that a vet practitioner can face...
Veterinary practice is being challenged as never before with the COVID-19 pandemic...
When it comes to nutritional advice veterinarians are better than “Dr. Google”...