Why invest in communication (part 2)
Working as a vet practitioner clearly put us at risk of “compassion fatigue”, a very tricky and devastating disease...
Antje Blättner
DVM
Dr. Blättner studied in Berlin and Munich and after graduating in 1988 she set up and ran her own small animal practice. She then completed a post-graduate course on training and coaching at the University of Linz, Austria before founding Vetkom, an international company dedicated to educating veterinarians and veterinary technicians on practice management, client communication, marketing and other related topics through lectures, seminars and in-house training. As well as editing two veterinary journals she works alongside Royal Canin training veterinarians in more than 20 different countries.
Contributions from Antje Blättner
Browse between the articles contributions from this author below.
Why invest in communication (part 3)
We are convinced that good communication with the pet owners and with the staff...
Why invest in communication (part 4)
Let’s quickly remind ourselves of the science behind communication...
Communication is a clinical skill (part 1)
The communication skills that follow are essential for the development of a collaborative veterinarian-client partnership, staff member-client partnership...
Communication is a clinical skill (part 3)
Asking owners open-ended questions, especially at the beginning of a consultation...
Communication is a clinical skill (part 4)
As well as listening it is important to actively encourage the client to continue telling their story...
The smooth consultation (part 1)
Vet practitioners frequently concentrate on the pet and forget about the owner…
The smooth consultation (part 2)
This section provides some specific examples of different types of questions...
The smooth consultation (part 3)
This last section focuses on the importance of teaching...
Everyday challenges
This chapter will cover some difficult situations that a vet practitioner can face...
COVID-19: putting the team first
Veterinary practice is being challenged as never before with the COVID-19 pandemic...
How to beat 'Dr. Google' in nutrition
When it comes to nutritional advice veterinarians are better than “Dr. Google”...