วารสารเชิงวิชาการและการรักษาสัตวป่วยเพื่อผู้ประกอบการบำบัดโรคสัตว์
วารสารเชิงวิชาการและการรักษาสัตวป่วยเพื่อผู้ประกอบการบำบัดโรคสัตว์
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Empathy

Empathy requires the use of a 3-stage approach:

  1. Appreciating another person’s predicament or feelings by seeking to gather an understanding of their situation
  2. Communicating that understanding back to the person
  3. Pausing – coming to a full stop to let the other person absorb what has been said and give them the opportunity to say more or just feel your concern

Unlike sympathy that is more of a feeling of pity or concern outside of the client’s actual feelings or predicament, empathy is not only about being sensitive but overtly communicating that empathy to the client (Figure 1). It’s not good enough to think empathetically. You must communicate it as well. Use of empathy at appropriate times is a strong facilitative opening for clients to share more of their thoughts and concerns. This information is vital for understanding the client and working toward outcomes for the patients that take client’s concerns into consideration.

Empathy

Empathy requires the use of a 3-stage approach:

  1. Appreciating another person’s predicament or feelings by seeking to gather an understanding of their situation
  2. Communicating that understanding back to the person
  3. Pausing – coming to a full stop to let the other person absorb what has been said and give them the opportunity to say more or just feel your concern

Unlike sympathy that is more of a feeling of pity or concern outside of the client’s actual feelings or predicament, empathy is not only about being sensitive but overtly communicating that empathy to the client (Figure 1). It’s not good enough to think empathetically. You must communicate it as well. Use of empathy at appropriate times is a strong facilitative opening for clients to share more of their thoughts and concerns. This information is vital for understanding the client and working toward outcomes for the patients that take client’s concerns into consideration.