5 tools for building strong client relationships

Liv Oginska, DVM MRCVS PgCertSAS MAPP, Veterinary Surgeon and Emotional Intelligence Expert at Human-Savvy

The most progressive and wisest veterinary surgeons in the world know very well that our clients play an active role in patient care. They are not an addition to our patients - they are the home-based part of our team.

In this masterclass, you will have an opportunity to learn practical advice on building lasting relationships with pet owners, setting foundations of successful communication and creating psychological safety and satisfaction for every person (and creature) involved.

This masterclass was designed based on an innovative human-savvy approach to leading human-friendly veterinary workplaces, and it will be delivered by a veterinary surgeon and a certified emotional intelligence expert, Liv Oginska.