Why invest in communication (part 2)
Working as a vet practitioner clearly put us at risk of “compassion fatigue”, a very tricky and devastating disease...
Iván López Vásquez
DVM
Iván comes from a family of veterinarians; his father and older brother share the same passion. He obtained his degree from the Universidad de Concepción in 1991, worked a few years at a small clinic and then shifted his career towards sales and marketing, holding several positions at multinational companies in the domestic pet market in his native country.
Since 2008 he has been the executive director of Vetcoach, a business and organizational consulting company that specializes in the pet veterinary sector in Latin America, where his vision is to create “a new standard for the veterinary world”.
Iván has studied marketing, innovation, coaching and positive psychology. Today he is a strategic business consultant in organizational development and innovation, an ORA Coach (Organizational Role Analysis), creator of initiatives to improve the well-being (happiness) of veterinary students and qualified veterinarians, as well as high-value training programs for veterinary companies and their teams on subjects such as management, wellbeing, communication skills and positive leadership.
Iván has written several management articles for veterinary journals and is an international conference speaker in Latin America.
Contributions from Iván López Vásquez
Browse between the articles contributions from this author below.
Why invest in communication (part 3)
We are convinced that good communication with the pet owners and with the staff...
Why invest in communication (part 4)
Let’s quickly remind ourselves of the science behind communication...
Communication is a clinical skill (part 1)
The communication skills that follow are essential for the development of a collaborative veterinarian-client partnership, staff member-client partnership...
Communication is a clinical skill (part 2)
One of the key skills in building relationships with others is the use of empathy...
Communication is a clinical skill (part 3)
Asking owners open-ended questions, especially at the beginning of a consultation...
Communication is a clinical skill (part 4)
As well as listening it is important to actively encourage the client to continue telling their story...
Communication is a clinical skill (part 5)
Inclusion of the communication skills in every day practice requires us to move beyond what we do...
The smooth consultation (part 1)
Vet practitioners frequently concentrate on the pet and forget about the owner…
The smooth consultation (part 2)
This section provides some specific examples of different types of questions...
The smooth consultation (part 3)
This last section focuses on the importance of teaching...
Everyday challenges
This chapter will cover some difficult situations that a vet practitioner can face...