Worldwide medical and scientific journal for animal health professionals
Veterinary Focus

Veterinary Practice Management Articles

Practice Management articles provide practical tips, guidance and advice to help optimize management and day-to-day administration within veterinary practices.

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    Displaying 9 of 41 articles

    Issue number 32.1 Published 06/07/2022

    Key challenges in the veterinary profession

    The world brings challenges for the veterinary profession on a daily basis, and it can help to know that what we experience as individuals is shared by our colleagues, wherever they may be – and by understanding the challenges faced by other stakeholders we can work together in a way that is mutually beneficial.

    By Cara McNeill and Ewan McNeill

    Issue number 1 Published 10/05/2021

    How to offer a great experience - Part 1

    Based on studies on a human hospital, this chapter will outline the different steps in the pet owner journey in your practice, including the consultation that should be a “golden moment” for your client.

    By Philippe Baralon , Antje Blättner , Pere Mercader and Susie Samuel

    Issue number 1 Published 10/05/2021

    How to offer a great experience - Part 1

    Based on studies on a human hospital, this chapter will outline the different steps in the pet owner journey in your practice, including the consultation that should be a “golden moment” for your client.

    By Philippe Baralon , Antje Blättner , Pere Mercader and Susie Samuel

    Issue number 1 Published 07/05/2021

    How to attract clients to your clinic

    Internet has changed the “pet owner journey”: before telephoning a vet to ask questions or actually taking an appointment, the client will search the Internet (sometimes just to find a telephone number) and will have first information about your practice through it.

    By Philippe Baralon , Antje Blättner , Pere Mercader and Susie Samuel

    Issue number 1 Published 05/05/2021

    The importance of the pet owner experience

    Vet practitioners are often not aware of their environment. They never stay in the waiting room of their practice for long. They sometimes even enter the practice through a different door than the one used by their clients.

    By Philippe Baralon , Antje Blättner , Pere Mercader and Susie Samuel

    Issue number 2 Published 03/05/2021

    Understanding the business (Part 2)

    Most veterinarians are not comfortable when discussing fees, or when asked to "sell" something, but this is normal! This chapter offers a method which will allow you to prescribe or recommend products and services effectively.

    By Philippe Baralon , Antje Blättner , Pere Mercader and Mark Moran