Worldwide medical and scientific journal for animal health professionals
Veterinary Focus

Veterinary Practice Management Articles

Practice Management articles provide practical tips, guidance and advice to help optimize management and day-to-day administration within veterinary practices.

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    Displaying 9 of 33 articles

    Issue number 1 Published 10/05/2021

    How to offer a great experience - Part 1

    Based on studies on a human hospital, this chapter will outline the different steps in the pet owner journey in your practice, including the consultation that should be a “golden moment” for your client.

    By Philippe Baralon , Antje Blättner , Pere Mercader and Susie Samuel

    Issue number 1 Published 07/05/2021

    How to attract clients to your clinic

    Internet has changed the “pet owner journey”: before telephoning a vet to ask questions or actually taking an appointment, the client will search the Internet (sometimes just to find a telephone number) and will have first information about your practice through it.

    By Philippe Baralon , Antje Blättner , Pere Mercader and Susie Samuel

    Issue number 1 Published 05/05/2021

    The importance of the pet owner experience

    Vet practitioners are often not aware of their environment. They never stay in the waiting room of their practice for long. They sometimes even enter the practice through a different door than the one used by their clients.

    By Philippe Baralon , Antje Blättner , Pere Mercader and Susie Samuel

    Issue number 2 Published 28/04/2021

    Being a good vet (Part 1)

    “If your only tool is a hammer, all problems resemble a nail”. This section will stress the different factors required to make you a “good clinician” and gain confidence in your medical decisions.

    By Philippe Baralon , Antje Blättner , Pere Mercader and Mark Moran