Everyday challenges
This chapter will cover some difficult situations that a vet practitioner can face...
Miguel Ángel Díaz
DVM
Miguel received a degree in Veterinary Science in 1990. After working at several clinics he opened his own clinic in 1992 which grew from a two-person office to a 24/7 hospital with 17 employees. After running his hospital for 25 years, he handed it over to his team in 2017 in order to concentrate exclusively on his great passion: coaching.
Miguel is the director of the company New Way Coaching, aimed at helping veterinarians become better leaders. He has been educating and training veterinarians in Europe, Latin America, and Asia since 2009 in leadership, motivational techniques, effective communication, handling objections, conflict resolution, influence and persuasion. He spends his days giving individual coaching sessions, private training for his clients’ teams, and workshops and conferences for major veterinary sector companies.
Miguel is an International Coach Certified by the International Coaching Community and the Center for Executive Coaching (USA). He is a Certified Trainer for Edward de Bono’s Six Thinking Hats.
He has been an international speaker at conferences in over 10 countries on three continents. He is the author of the book “7 Keys to Successfully Running a Veterinary Practice”, which has been translated into English, Polish, Chinese and Italian.
Contributions from Miguel Ángel Díaz
Browse between the articles contributions from this author below.
The smooth consultation (part 3)
This last section focuses on the importance of teaching...
The smooth consultation (part 1)
Vet practitioners frequently concentrate on the pet and forget about the owner…
The smooth consultation (part 2)
This section provides some specific examples of different types of questions...
Communication is a clinical skill (part 3)
Asking owners open-ended questions, especially at the beginning of a consultation...
Communication is a clinical skill (part 4)
As well as listening it is important to actively encourage the client to continue telling their story...
Communication is a clinical skill (part 5)
Inclusion of the communication skills in every day practice requires us to move beyond what we do...
Communication is a clinical skill (part 1)
The communication skills that follow are essential for the development of a collaborative veterinarian-client partnership, staff member-client partnership...
Communication is a clinical skill (part 2)
One of the key skills in building relationships with others is the use of empathy...
Why invest in communication (part 5)
“Know thyself”, Socrates said...
Why invest in communication (part 3)
We are convinced that good communication with the pet owners and with the staff...
Why invest in communication (part 4)
Let’s quickly remind ourselves of the science behind communication...