Why invest in communication (part 1)
In the US, there are 3 times more suicides in the veterinary profession than in the average population...
The C-factor: vet skills in communication
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Why invest in communication (part 2)
Working as a vet practitioner clearly put us at risk of “compassion fatigue”, a very tricky and devastating disease...
Why invest in communication (part 3)
We are convinced that good communication with the pet owners and with the staff...
Why invest in communication (part 4)
Let’s quickly remind ourselves of the science behind communication...
Why invest in communication (part 5)
“Know thyself”, Socrates said...
Communication is a clinical skill (part 1)
The communication skills that follow are essential for the development of a collaborative veterinarian-client partnership, staff member-client partnership...
Communication is a clinical skill (part 2)
One of the key skills in building relationships with others is the use of empathy...
Communication is a clinical skill (part 3)
Asking owners open-ended questions, especially at the beginning of a consultation...
Communication is a clinical skill (part 4)
As well as listening it is important to actively encourage the client to continue telling their story...
Communication is a clinical skill (part 5)
Inclusion of the communication skills in every day practice requires us to move beyond what we do...
The smooth consultation (part 1)
Vet practitioners frequently concentrate on the pet and forget about the owner…
The smooth consultation (part 2)
This section provides some specific examples of different types of questions...
The smooth consultation (part 3)
This last section focuses on the importance of teaching...
Everyday challenges
This chapter will cover some difficult situations that a vet practitioner can face...