The smooth consultation (part 1)
Vet practitioners frequently concentrate on the pet and forget about the owner…
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Vet practitioners frequently concentrate on the pet and forget about the owner…
Asking owners open-ended questions, especially at the beginning of a consultation...
This section provides some specific examples of different types of questions...
This chapter will cover some difficult situations that a vet practitioner can face...
Working as a vet practitioner clearly put us at risk of “compassion fatigue”, a very tricky and devastating disease...
We are convinced that good communication with the pet owners and with the staff...
The communication skills that follow are essential for the development of a collaborative veterinarian-client partnership, staff member-client partnership...
This last section focuses on the importance of teaching...
Let’s quickly remind ourselves of the science behind communication...
As well as listening it is important to actively encourage the client to continue telling their story...
Inclusion of the communication skills in every day practice requires us to move beyond what we do...
One of the key skills in building relationships with others is the use of empathy...
“Know thyself”, Socrates said...
In the US, there are 3 times more suicides in the veterinary profession than in the average population...