Veterinary Practice Management Articles

Healthy pets need healthy veterinarians, but a caring profession can take a huge toll on the carers...

This last section focuses on the importance of teaching...

Vet practitioners frequently concentrate on the pet and forget about the owner…

This section provides some specific examples of different types of questions...

Asking owners open-ended questions, especially at the beginning of a consultation...

As well as listening it is important to actively encourage the client to continue telling their story...

Inclusion of the communication skills in every day practice requires us to move beyond what we do...

The communication skills that follow are essential for the development of a collaborative veterinarian-client partnership, staff member-client partnership...

One of the key skills in building relationships with others is the use of empathy...