Being a good vet (Part 2)
This part will cover the art of communication, especially when dealing with pet owners, because nothing is more frustrating than a lack of compliance when treating an animal.
Antje Blättner
DVM
Dr. Blaettner grew up in South Africa and Germany and graduated in 1988 after studying Veterinary Medicine in Berlin and Munich. She started and ran her own small animal practice before undertaking postgraduate training and coaching course at the University of Linz, Austria and then founded “Vetkom”. The company provides training to veterinarians and veterinary nurses in practice management in subjects such as customer communication, marketing and other management topics. Dr. Blaettner also is editor for two professional journals, “Teamkonkret” (for veterinary nurses) and “Veterinärspiegel” (for veterinarians).
Contributions from Antje Blättner
Browse between the articles contributions from this author below.
Becoming a good colleague (Part 2)
Once you've accepted a post at a practice, you'll need to learn how to manage people. You'll also need to take care of yourself to avoid burn-out. This chapter tells you how.
Becoming a good colleague (Part 1)
Even the most skilful surgeon or physician needs a good team to succeed, and as a recent graduate you will certainly want others to help and support you.
Getting your first job
In many countries there is currently a dearth of veterinary surgeons, and you may have various employment options once you graduate.
How to beat 'Dr. Google' in nutrition
When it comes to nutritional advice veterinarians are better than “Dr. Google”...
COVID-19: putting the team first
Veterinary practice is being challenged as never before with the COVID-19 pandemic...
Everyday challenges
This chapter will cover some difficult situations that a vet practitioner can face...
The smooth consultation (part 3)
This last section focuses on the importance of teaching...
The smooth consultation (part 1)
Vet practitioners frequently concentrate on the pet and forget about the owner…
The smooth consultation (part 2)
This section provides some specific examples of different types of questions...
Communication is a clinical skill (part 3)
Asking owners open-ended questions, especially at the beginning of a consultation...
Communication is a clinical skill (part 4)
As well as listening it is important to actively encourage the client to continue telling their story...